Allergy Advice

At Chakelte, every piece of chocolate is lovingly hand‑crafted in small batches. Because of the artisanal nature of our process, we want to ensure our customers are fully informed before enjoying our creations.

📝 Important Information

• Our chocolates may contain milk, nuts, soy, and gluten.
• We also work with ingredients such as eggs, wheat, and sesame in our kitchen.
• While we take great care to avoid cross‑contamination, we cannot guarantee our products are free from traces of allergens.
• Customers with severe allergies should exercise caution and consult with us before purchasing.

❤️ Our Commitment

Your safety is our priority. We are dedicated to transparency and will always list ingredients clearly on our packaging and product descriptions. If you have any questions about allergens, please contact us at chakelet@outlook.com before placing an order.

Store Policy

Welcome to Chakelet we’re excited to have you shop with us. Please take a moment to review our store policy before making a purchase.

✅ Ordering

• All orders are processed promptly and shipped with care.
• Once an order is placed, it cannot be modified or cancelled.

🚚 Shipping

• We aim to deliver your items quickly and securely.
• Shipping times may vary depending on your location and chosen delivery method.
• Tracking information will be provided once your order has been dispatched.

📦 Returns & Refunds

• Please note: We do not accept returns or issue refunds online and instore.

• All sales are final. We encourage customers to review product details carefully before purchasing.

• If your item arrives damaged or incorrect, please contact us within 48 hours of delivery so we can assist you.

💳 Payments

• We accept secure payments through link payment, PayPal, credit/debit cards.
• Prices are listed in £ and include applicable taxes unless otherwise stated.

📧 Customer Support

• For any questions, please reach out to us at chakelet@outlook.com
• Our team is here to help with product inquiries, shipping updates, and general assistance.

Bespoke Items Policy

At chakelet we take pride in creating bespoke, made‑to‑order items tailored to your unique vision. Because each piece is custom hand crafted, please review our policy carefully before placing your order.

💰 Deposits

• A deposit is required to begin work on all bespoke items.
• This deposit secures your order and covers initial design and material costs.
• Deposits are non‑refundable under all circumstances.

✏️ Design Finality

• Once a deposit has been paid, the design cannot be changed, altered, or cancelled.
• Please ensure you are fully satisfied with your chosen design before confirming your order.
• Any requests for modifications after payment will not be accepted.

📦 Production & Delivery

• Bespoke items are handcrafted with care and may require additional time for completion.
• Estimated delivery timelines will be provided at the time of order.
• As each item is unique, slight variations may occur — this is part of the charm of bespoke craftsmanship.

📧 Customer Responsibility

• Customers are responsible for reviewing all details (sizes, colours, specifications) prior to payment.
• By paying the deposit, you acknowledge and agree to this policy.

Customer Feedback & Complaints Department

At chakelet, we value our customers and believe your voice helps us grow. Whether you have positive feedback, suggestions, or a complaint, our dedicated team is here to listen and respond.

📝 Feedback

• We welcome your thoughts on our products and services.
• Your feedback helps us improve and deliver the best possible experience.
• Share your ideas, reviews, or suggestions anytime through our contact form or email.

⚠️ Complaints

• If something hasn’t met your expectations, please let us know.
• Our Complaints Department is committed to handling issues promptly and fairly.
• Every complaint is taken seriously, investigated thoroughly, and responded to with care.

📧 How to Reach Us

• Email: chakelet@outlook.com
• Contact Us
• Response Time: We aim to reply within 7 business days.

Thank you for shopping with chakelet, where every piece of chocolate is crafted with passion and perfection.

We would like to extend our heartfelt thanks to you, our valued customer, for your continued support. Your appreciation for fine, hand‑crafted chocolates inspires us to create indulgent experiences that go beyond taste — moments of pure delight.

Each praline is made with the finest ingredients, meticulous artistry, and a dedication to excellence. By choosing us, you’re not just enjoying chocolate — you’re becoming part of our story of craftsmanship and luxury.

From all of us at Chakelet, thank you for making us your destination for indulgence. We look forward to sweetening your days with our creations.